The Covid-19 outbreak has disrupted the functioning of a lot of companies and with a 21-day nationwide lockdown now in place, two of Indiaâs biggest e-commerce websites Amazon and Flipkart have taken a hit. Both e-commerce giants have suspended operations and are not taking new orders after the Centre announced a countrywide lockdown for 21 days.
Amazon India has confirmed that the website will stop taking new orders and will prioritise supplying only essential goods. Amazon India will provide services for products that are critical for customers such as packaged food, hygiene products, personal safety and daily household items. Amazon India is now reaching out to customers with pending orders that are not essential and giving them a choice to either cancel their orders or receive a full refund for prepaid items.
âWe are temporarily prioritising our available fulfilment and logistics capacity to serve products that are currently critical for our customers such as Household Staples, Packaged Food, Health Care, Hygiene, Personal safety and other high priority products,â Amazon India said in its blog.
Flipkart also followed suit and suspended all services for the time being during the 21-day lockdown period. Flipkart has not detailed how long the service will be suspended for. However, as instructed by the federal technology ministry, state governments would allow e-commerce services to deliver essential items to enable millions of Indians working from home.
âWe will follow all Centre and State Government guidance on this. We continue to work with concerned government authorities to ensure on-ground support that will enable us to offer a more expanded selection to fulfil customer needs,â Amazon India added